Business Process Management
A Business Process Management (BPM) or Quality Management System (QMS) is a systematic approach to improving business processes with the aim of ensuring higher levels of business efficiency.
A BPM system can monitor receiving stock into a warehouse, as well as making a payment in an accounts department. Regardless of the task and employee responsible for it, the right process can be put in place. The system will walk an employee through the steps required to perform the task or even troubleshoot if stock goes missing or a payment is incorrect.
Business Process Management provides your company with the ability to define, execute, manage and refine processes that occur during the normal day to day running of your business.
To implement a new BPM system, take the following considerations on board:
- Which system?
- Managing the system
- Audit of the system
- Explaining the system to users via training
- What processes to include
- The scale and scope of the system
- Client requirements
- Cost implications
- Time implications